Change Phone Number for SRD Grant

Have you lost your SRD mobile phone and want to change your number to keep updated and active? Here are several ways that help you to change your phone number online, effortlessly.

SASSA unemployment grant process organizes a proper database of ID numbers and mobile numbers, which is compulsory to apply for grants, get notifications, and access the services via OTP.  SASSA beneficiaries are obliged to maintain their ID number and updated phone number for sure.

Let’s explore ways to update your cell phone number for the SRD grant, and learn how you can report SASSA about a stolen phone or SIM card.

How to Change SRD Phone Number Without SASSA Application ID Online?

If you forgot your SASSA application grant ID and are worried about how to change your phone number without ID, then don’t worry! You can change it by following the steps given below:

1. Retrieve Your Application ID

Firstly, you must retrieve your application ID or reference number by following these steps:

1. Access the page SRD status check by https://tirc.xyz/sassa-guide/
2. Enter your old phone number that you are going to change.
3. Enter your South African ID number.
4. Click on the “Check SRD SASSA Status” button.

2. Access SASSA Portal for Applicants

The SASSA Portal for applicants is designed to update information like phone number, bank account, address, and others. Follow the steps given below:

1. Access the South African ID Holders section on the SASSA main page.
2. You can now change your phone number on the next page.
3. Enter 13-digit South African identity number and 6-digit Application ID (AppID).
4. Submit details, and provide OTP via the new number.
5. The request will be processed within 24 hours.

How to Change SASSA Phone Number on WhatsApp?

SASSA beneficiaries have the advantage of changing their phone number via WhatsApp, too. Follow the given steps:

1. Save the SASSA mobile number in your WhatsApp contact list 0600 123 456.
2. Open the chat, and send a message of “Hello”.
3. Now send a query “Change Phone Number”.
4. Provide application ID and old phone number.
5. Follow the instructions and confirm the process by verifying the new phone number with OTP.
6. You will get a link on your new number to submit the request.

How Do I Change My SRD Phone Number Without OTP?

Changing your mobile number or updating any other information at the SASSA portal requires OTP as a mandatory requirement. Even a new mobile number has also been verified via OTP to access any online service.

SASSA always focuses on key credentials like the South African ID number and mobile number. You can’t proceed further weather on the mobile application, or on WhatsApp. In case you are unable to connect via OTP, then you can visit the nearest SASSA office for assistance.

Change Phone Number by Contacting SASSA via Email Address

SASSA email services at grantenquiries@sassa.gov.za also always assist their clients to manage their queries. They can update or access information by composing an email related to SRD R370 grants as well.

If you want to change your mobile number via email, then you can compose an email with a brief query and attach documents, if any. You will get a response within 24 hours related to your matter. Ensure you are using the registration email address with SASSA.

Change Phone Number via SASSA Call Centre

Another way to change your phone number is to make a call at the SASSA call center: “0800 60 10 11“. The officer will ask you for some information, like your old phone number and ID number. In this way, you can update or change your new mobile number via call.

Report SASSA about Stolen Phone / SIM Card

An incorrect phone number can be updated with the help of the above methods. In case your SIM card or mobile phone is lost/stolen, you should promptly report to SASSA. Follow the guidelines described below:

1. Access the page https://srd.sassa.gov.za/sc19/auth to report.
2. Enter your ID number, your old phone number that is registered with SASSA.
3. Confirm the report application by ensuring that no future process should be performed with the old phone number without your permission.
4. Submit the report and receive a notification at your registered email address.

Conclusion

SASSA always required an OTP for the registered mobile number of the applicants to proceed with the grant-related activities. If you lost your SIM card or mobile number, then you must report to SASSA to revoke future grant services. Secondly, you can update or change your mobile number via SASSA’s online web portal, WhatsApp, Call center, or email to continue your grant services.

FAQ’s